COUNT ON THAT – PRIVACY POLICY
Count On That (“Count On That,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.countonthat.com (the “Site”), contact us, or interact with our services—including when you opt in to receive SMS/text messages from us.
By using the Site or providing information to us, you agree to this Privacy Policy.
1) INFORMATION WE COLLECT
1.1 Information You Provide Directly
We may collect personal information you voluntarily provide, such as:
Name
Email address
Phone number
Business/company information (if applicable)
Any details you submit through forms, email, phone, or other communications
1.2 Information Collected Automatically
When you visit the Site, we may automatically collect:
IP address
Browser/device type
Operating system
Pages viewed and access times
Referring URLs
General analytics and diagnostic data
1.3 Cookies and Tracking
We may use cookies/pixels/analytics tools to improve Site performance and user experience. You can control cookies through your browser settings, but some Site features may not function properly if cookies are disabled.
2) HOW WE USE YOUR INFORMATION
We may use collected information to:
Provide and maintain our Site and services
Respond to inquiries and provide support
Communicate about services, updates, and administrative messages
Improve our marketing, Site performance, and customer experience
Prevent fraud, protect security, and comply with legal obligations
3) SMS / TEXT MESSAGING PRIVACY (A2P COMPLIANCE)
3.1 What We Use Your Phone Number For
If you provide your phone number and opt in to receive texts, we may send SMS/messages related to:
Appointment scheduling and reminders
Account or service updates
Requested information and customer support
Service notifications and follow-ups
3.2 Consent and Opt-In
You only receive SMS/text messages from us if you explicitly consent/opt in, such as by:
Checking an SMS consent box on a web form,
Requesting texts during a call, or
Sending us a message first and confirming you want SMS communication.
Message frequency may vary.
Message and data rates may apply.
3.3 Service Providers
We may use trusted service providers (for example, SMS platform providers, CRM systems, and hosting providers) to help deliver messages and operate our business. These providers may process limited data on our behalf and are contractually required to protect it and use it only to provide services to us.
3.4 Data Retention for SMS
We retain SMS-related records only as long as reasonably necessary for business, support, compliance, or legal purposes, after which we delete or anonymize the information when feasible.
4) HOW WE SHARE INFORMATION
We do not sell your personal information. We may share information only in these situations:
Service Providers: vendors who help us run our business (hosting, analytics, CRM, communications)
Legal/Compliance: to comply with law, regulation, subpoena, or valid governmental request
Protection: to protect our rights, safety, and property, or prevent fraud
Business Transfers: merger, acquisition, financing, or sale of assets (with appropriate safeguards)
5) DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
6) YOUR RIGHTS AND CHOICES
Depending on your location, you may have rights to access, correct, or request deletion of personal information, and to object or restrict certain processing. To request changes, contact us at [email protected].
7) CHILDREN’S PRIVACY
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8) THIRD-PARTY LINKS
The Site may contain links to third-party websites. We are not responsible for their privacy practices.
9) CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates are effective when posted, and the “Last updated” date will reflect the revision.
10) CONTACT US
If you have questions about this Privacy Policy or our data practices, contact:
Count On That
Website: www.countonthat.com
Phone: (206) 734-6080
Email: [email protected]